Getting started
Set up your Circle, invite the family, get going in five minutes.
How can we help?
Plain answers to the questions families ask us most. If you can't find what you need, email hello@getwello.co.uk or open a ticket from inside the app.
The daily check-in
How the one-button check-in works, and what happens if a day is missed.
Visit calendar
Adding visits, day and week views, and how gap detection works.
Notifications & emails
Every alert and email Getwello sends, and when to expect them.
Roles & permissions
What each role can see and do — Coordinator, Support Member, Check-in Member.
Account & access
Sign in, reset your password, change your email, accessibility settings.
Billing & subscription
Pricing, payment methods, free month codes, cancellation.
Troubleshooting
Common hiccups and how to sort them out quickly.
Still need a hand?
We're a small team and we read every email. We aim to reply within one working day.
Email hello@getwello.co.uk- Create your first Circle
- Invite your family
- What the Check-in Member sees
- How the daily check-in works
- What happens if a check-in is missed
- Adding and editing visits
- Gap detection
- Every notification we send
- Turning notifications off
- What each role can do
- Reset your password
- Accessibility options
- Pricing and what you get
- Promo codes and free trials
- Update your payment method or cancel
- I didn't get an email
- My invite link doesn't work
- I can't log in